Terms and Conditions for Moa Trek Small Group Tours
Tour price & confirmation
Tour prices are quoted in $NZ.
New Zealand GST (Goods & Services Tax) of 15% is included in tour costs.
For tour bookings for any dates from 1 October 2017 a 20% deposit is required to secure your booking.
Terms of business are by prepayment of all tour costs.
Balance of fare
The balance of tour price is due to South Pacific Travellers World 60 days before the tour starts. If the full tour price is not received by this date we reserve the right to cancel your tour and retain the deposit. Tour reservations can be made within 60 days provided full payment is made at time of booking.
Cancellation fees depend on when South Pacific Travellers World receives notification of a cancellation:
Bookings cancelled more than 60 days before departure incur 20% of tour cost.
Bookings cancelled between 60 days and 14 days incur 25% of tour cost.
Bookings cancelled within 14 days incur 50% of tour cost.
Bookings cancelled within 7 days of the tour’s commencement are subject to 100% of tour cost.
No refunds will be made after travel has commenced.
All holiday prices are based on schedules, fares and tariffs current at the time of quotation. MoaTrek reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, or component cost increase. Tour costing will be guaranteed at the price prevailing at the date of final payment.
Travelling light: Please limit your luggage to one medium-sized suitcase weighing no more than 23kg. This will be stored in the luggage compartment and will not be accessible during the day. Bring a soft bag or small day pack that can be easily stowed on the coach for your rain jacket, sunhat, camera and other items.
Room & Dietary Requests
Special room and dietary requests will be accepted and passed on to the hotels and included meal suppliers but cannot be guaranteed.
Smoking is not permitted in any licensed premises (bars, restaurants, cafes, casinos, etc) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations.
For the enjoyment of all passengers MoaTrek operates a daily seat rotation system which all passengers must participate in as a condition of booking.
Travel Insurance is not included and is strongly recommended for all travellers.
Health, Fitness and Behaviour
Payment of the deposit by the client(s) to MoaTrek New Zealand Ltd acts as a warranty that the client(s) is/are reasonably healthy and/or fit to participate in the tour and the client(s) indemnifies MoaTrek New Zealand Ltd from all actions, claims and demands arising out of any want of health and fitness. MoaTrek New Zealand Ltd reserves the right to remove a client from a tour if their health, fitness or behavior interfere with the tour or other client(s) tour experience in any way.
MoaTrek New Zealand Ltd advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as hotels, attractions and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly MoaTrek will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, coach lines, cruise vessels, hotels or attractions used in connection with the tours.
MoaTrek New Zealand Ltd does not operate these excursions. As such, no person employed or associated with MoaTrek has any connection with the operators of these excursions. Accordingly, MoaTrek cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.
Accommodation and activities
Occasionally MoaTrek may need to make a variation to the listed accommodation. This accommodation will be of the same standard. If an included activity is unavailable, MoaTrek will provide an alternative activity of a similar standard. MoaTrek reserves the right to amend/alter an itinerary where necessary.
The law of this contract is the law of New Zealand.
The client(s) is/are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend that such documents, as required by governments, are finalised at least six (6) weeks prior to the date of departure.
Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a client(s), shall be wholly at the expense of that client(s).
Airport transfers in New Zealand are not included if travellers have pre or post tour accommodation booked outside the Tour Hotels.
The first and last day of most structured holidays is considered a travelling day and therefore depending on flight times may not necessarily be a whole day.
Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of circumstances amounting to “force majeure”. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Terrific Train Tour!Allow us to create a comprehensive, customised itinerary to suit your specific needs incorporating the three “Great Train Journeys of New Zealand” along with accommodation and car hire throughout your tour. Should you choose to include Dunedin... read more
Feed back for yourselves: accommodation was good to excellent but overall very nice. staff and owners we found to be very friendly and helpful.
Car hire very good and although our contract was standard we asked to rent sat nav but they said we could have that included at no extra charge. Good customer service.
Lastly but by no means least. We would like to thank you for an excellent service. Our every request was dealt with and the knowledge that we had someone to turn to for advice should we have needed it was a great comfort.
I hope you find these comments informative, and we would have no hesitation in recommending your company to anyone travelling to New Zealand for a holiday.
Wishing you and your company every success in the future.
C & E, UK - Apr 2017
Thank you for your enquiry, we'll be in touch with you soon.