Terms and Conditions for AAT King Tours
General Information – Validity 01 Oct 2017 – 30 Sep 2018
Bookings and Conditions
To confirm your reservation, a non‐refundable deposit of $400 per person per tour is required.
Reservations will be held for 7 days only without deposit. (This payment is in addition to any deposit required by your travel agent).
Once your deposit has been received, AAT Kings will send your travel agent confirmation of the details of the booking. Balance of payment for your holiday is to be paid 45 days prior to departure or within of 72 hours of booking if less than 45 days but more than 8 days prior to departure, or at the time of booking if than less than 7 days prior to departure.
The operator reserves the right to accept wait list clients in place of applicants failing to finalise within the prescribed time.
Important: By paying the required deposit per person per tour to your travel agent you acknowledge that you have read, understood and accepted these Booking Conditions which make up the contract between you and AAT Kings.
Before you book
The information presented in the 17/18 brochure and on our website was to the best of our knowledge correct at the time of publication. However, changes beyond our control may have occurred since then with respect to prices, itineraries, duration of holidays, standard of services and tour content. Surcharges may apply. Please check with your travel agent or your AAT Kings direct reservations consultant to ascertain if there are any alterations to the holiday you select before you book. Every effort is made to ensure brochure accuracy at the time of going to press and posting on our website. However AAT Kings cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
Occasionally airlines and tour operators are forced to reschedule departure dates. At AAT Kings we appreciate the inconvenience this may cause you. Therefore, we guarantee that no Guided Holiday will be rescheduled within 45 days of the published departure date.
Prices and Concessions
Prices are quoted in New Zealand Dollars, include GST and compulsory taxes where applicable and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Group concessions for ten or more adults are available. Rail prices are subject to change from time to time. All prices are valid subject to Government, hotel, fuel surcharges and currency fluctuations.
Young Traveller Discount: Children 2 to 15 years of age are entitled to the child price on 1/2 Day and 1 Day Tours as well as on Short Breaks that include overnight accommodation (tent/hotel) when sharing with at least one adult (unless stipulated otherwise). Only one Young Traveller Discount is applicable per room. Infants up to and including 1 year old are free of charge.
Children 5 to 15 years are entitled to the child discount off the adult coach content price on First Choice or Best Buys Guided Holidays plus relevant air, rail or sea price (unless stipulated otherwise).
Concession Card Holders: Prices apply to all Australian and New Zealand pensioners and Seniors Card holders (refer to each price box for discount amount); however discounted rail prices are only available where Australian Pensioner Concession Card is produced.
If you are forced to cancel your booking, instead of losing your deposit, we will keep it as a credit for any future Guided Holiday, Inspiring Journey, Aussie Adventure or Short Break of 4 days or more, for up to five years. We’d love to see you take your holiday!
Deposit protection travel credits can only be redeemed once per person and a limit of one trip credit per tour applies. Does not apply if you previously received a full refund. We reserve the right to validate past booking status. If for any reason you do not travel, this credit remains for future use for five years.
If you are travelling alone on a Guided Tour operated by AAT Kings and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we fail to match you, we’ll provide the single room at no extra cost. Please request at time of booking.
In triple share rooms, the third bed may be a ‘foldaway’‘sofa bed’ or ‘rollaway’. Triple share rooms are not available at all hotels.
Cancellations and Amendments
Cancellation fees will be levied relative to the amount of notice given:
45 or more Days Notice ‐ Loss of Deposit
44‐22 Days Notice – 27.5% of holiday price
21‐8 Days Notice – 33% of holiday price
7‐1 Days Notice – 55% of holiday price
Day of Departure – 100% of holiday price
Transferring to another date is treated as a cancellation and therefore cancellation fees will apply. Cancellations must be advised in writing.
Any cancellation of additional services booked prior to and after your tour booking, such as pre/post accommodation and transfers, that are cancelled within 14 days of tour departure incur a 100% cancellation fee. These cancellation fees are in addition to any cancellation fees that may be charged by your travel agent.
AAT Kings Guided Holidays: a fee of $55 per person will be charged for any change made to a reservation after the booking has been confirmed unless the change increases the value of the booking. A change of tour date and/or itinerary within 45 days of tour departure will be treated as a cancellation and normal cancellation fees will apply except when the change is to an earlier departure date of equivalent or greater value in which case the amendment fee will be charged.
Illness or Absenteeism
In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT Kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim. (A partial daily refund may be available if Gold Seal Protection has been purchased.)
Please note that AAT Kings does not incur any liability for airfares purchased by travel agents or clients online via the internet. In the unlikely event that a tour is cancelled, AAT Kings cannot be held responsible for airfare conditions when the airfare is purchased via the internet with companies other than AAT Kings. All such risk, loss and expense must be borne by the travel agent or client.
Tour Participation, Exclusion and Release
Children under five (5) years of age are ineligible for Guided Holidays. Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise AAT Kings at the time of booking if you are affected by any condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings. AAT Kings reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:
• is unable to cope with the requirements of coach travel – this includes embarking and disembarking 4-6 steps that are approximately 30 centimetres high, at each stop of the coach, which on some tours is at least 8 times per day
• who may need services or facilities that are not available
• fails to comply with the reasonable instructions of AAT Kings personnel
• engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants
Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility.
You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your travel arrangements in accordance with the previous condition, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition.
You agree that our AAT Kings Tour Directors or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (e.g. cancellation or curtailment expenses, loss of luggage etc). Your licensed travel agent or AAT Kings direct reservations consultant will be pleased to assist with your requirements.
Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver, meals as specified, travel wallet and map. Accommodation on a share twin room basis (unless otherwise specified). Subject to a minimum number of clients, AAT Kings reserves the right to operate this touring on a smaller vehicle with a Driver Guide. On some occasions, coach restrooms may be inaccessible depending on operational conditions.
Please advise AAT Kings of any special dietary requirements at time of booking. Note that this will be on a request basis only, as AAT Kings cannot guarantee the availability of special meal types.
One medium size suitcase per person plus one piece of hand luggage which may be carried on-board the coach. Please note that luggage with an adjustable handle and wheels will not fit in the overhead compartments and cannot be accepted as hand luggage. Maximum weight of the suitcase not to exceed 23kg (50lbs). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. We suggest that you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway stations and cruise terminals).
All luggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Luggage insurance is strongly recommended.
Airlines may impose stricter weight and size limits for luggage and may also charge fees for checked baggage, including the first checked bag. Please check with your airline(s) directly for their most current luggage regulations and related fees. AAT Kings is not responsible for additional fees imposed by carriers regarding luggage.
Smoking and Seat Rotation
Government regulations prohibit smoking inside tourist coaches. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, clients change seats daily during the course of the tour.
Subject to a minimum number of clients, AAT Kings reserves the right to operate tours on a smaller vehicle with a Driver Guide. In the case of breakdown and other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified, to ensure the operation of a tour. These coaches will be modern touring vehicles but may not have some of the features described.
Complimentary WiFi service is available in many hotel guestrooms and/or the public areas of most hotels. Complimentary WiFi is also provided on-board most of our touring coaches. WiFi on coaches uses a mobile/cellular network and as a result the connection will be slower than regular broadband and at times may not be available. In some areas WiFi service will not be available. Please note that WiFi may not be available on transfer coaches and other local services.
Clothing and What to Bring
We recommend you research the temperature of your destination before you start packing. New Zealand has a very changeable weather and we have been known to travel through snow to rainforest to warm tropical beaches all in one day.
Any airlines’ involvement in these tours is as air carrier only. This organisation shall carry no responsibility for statements in this brochure relating to ground content of the tours and the operator indemnifies them against any claim action, loss or damage arising therefrom.
Where indicated in the brochure, complimentary arrival and departure transfers are provided on the scheduled starting and ending days of your tour only. Complimentary transfers are also included with pre/post tour accommodation booked through AAT Kings.
Third Party Suppliers
IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Farmstay Options etc. These excursions are not operated by AAT Kings Tours, nor by persons or companies associated with AAT Kings Tours. These activities involve inherent risk of injury, death, accident, delay and loss, and client assumes all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.
These booking conditions represent the entire agreement between the client and AAT Kings Tours Pty. Ltd., who is the tour operator. AAT Kings will be responsible to the client for supplying the services and accommodation as described in the 17/18 brochure and on our website, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of AAT Kings. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this situation.
AAT Kings and its agents (collectively ‘AAT’) act only as an agent for the client and upon the express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party which supplies any goods or services for this trip). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers (with the exception of Down Under Tours) of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client.
Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements or use alternative suppliers from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent or your AAT Kings direct reservations consultant). The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service.
Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.
Images in this website are indicative only and may not reflect specific destinations visited.
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We have enjoyed very much the experience.
Your people is lovely, very kind and helpful. The only problem is the accent !!!! jajaja
Everything, everywhere is very tidy, clean; it´s a pleasure to go around.
Our child has to go on a very strict diet= no gluten, no diary, no preservatives… And we were always able to find something for him. (and this is not so easy to get in other countries…)
No need to mention the landscapes…Everywhere you find a photograph (and my hobby is photography…)
We made three activities not included in your arrangements= the glowworm cave in Te Anau, Wai o Tapu and a Helicopter ride to Milford Sound. These, and all the others included in the vouchers were wonderful (Doubtful Sound, Jet Sky, Trans alpine Train, etc)
The Hotels were very good. The only ones we didn´t find so conformable were the one in Te Anau and the one in Mount Maunganui. But I understand the difficulties to find locations because of the season!! We saw letters with “No Vacancy” everywhere… And a special mention must be made to the little hotel of Arrowtown. We found it a heaven. And Steve (the manager) is a charming person. (if you have an email of his, I would like to write to him to let him know how we appreciate his hospitality). And the town is lovely. So your decision to spend New Year´s Eve there was very successful. (and Millbrooks, for the dinner, too).
We feel very grateful for your help and support. We wouldn´t have been able to do this without you. Thanks a lot.
Whenever I have the chance, I´ll do the same Alberto have done with me= I´ll tell about you to any friend who may be thinking of going to your country (and I have become a promoter of NZ!! jaja).
C, P & M, Argentina - Dec 2016
Thank you for your enquiry, we'll be in touch with you soon.